Standard Shipping is Free
As an industry leading company, we certainly recognize the importance of timely, reliable shipping. Overnight Caskets has partnered up with over 200 ground and air freight shipping companies to provide our customers with the best quality shipping rates and times throughout the country.
Disclaimer: To guarantee next business day delivery, orders must be placed by our cutoff time of 1:00pm EST to ship out the same day. Shipping times are based on business days. We do not deliver on weekends unless special arrangements have been made. Any orders placed on Friday after the 1:00pm EST cutoff time, Saturday or Sunday will not be processed until the following Monday. Curbside delivery only. We advise shipping directly to the funeral home as residential delivery could delay transit time and will incur an additional charge depending on location. Please do not hesitate to contact us if you need further assistance.
Shipping Methods:
Free Shipping ( 3-5 business days )
Standard Ground Shipping (3 business days)
Expedited Ground Shipping (2 business days)
Guaranteed Overnight Shipping (1 business day)
Next Day Shipping Available In the Following States:
- Arizona
- Nevada
- Idaho
- New Mexico
- Oregon
- Washington
- Utah
- Colorado
- Montana
- Wyoming
- North Dakota
- South Dakota
- Nebraska
- Kansas
- Oklahoma
- Wisconsin
- Texas
- Arkansas
- Louisiana
- Mississippi
- Minnesota
- Iowa
- Missouri
- Illinios
- Michigan
- Indiana
- Ohio
- Tennessee
- Kentucky
- Alabama
- Georgia
- Florida
- North Carolina
- South Carolina
- Maine
- Vermont
- New Hampshire
- Massachusetts
- Delaware
- Conneticut
- New York
- New Jersey
- Pennsylvania
- Maryland
- Virginia
- West Virginia
- Rhode Island
Return Policy
If your order has been shipped, you are responsible for the following policy:
In the event that you cancel or return an order, a 30% restocking fee will be deducted from your credit in addition to the return shipping cost. All claims for damages must be made within two weeks of purchase. In the event that a casket or a headstone arrives damaged by the shipping company, we will either exchange the casket for the same or a similar casket upon customers approval, or a full refund. Returns must include the box and packaging the item arrived in.
As stated in delivery times are guaranteed unless delayed by circumstances out of our control such as Acts of God. Orders returned or refused due to delays cause by Acts of God will be subject to Return Policy.
Expedited shipping charges are non refundable
If you refuse to accept delivery of the package and the package is returned to us, this will be considered an order cancellation and you will be subject to cancellation charges.
As we process the orders with great care and concern accordingly to the customers’ requirements and specifications; in return, we would like the customer to treat the order seriously. There is no exception to these charges. If you have any questions on your order or our products, you can email us and you will receive a response from us usually within 1 hour.
In the event that an item arrives damaged, customer has 15 days from the date of delivery to file a claim.
All returns must be made within 48 hours after receiving your purchased order or orders. We will exchange your purchase or credit/refund your order less shipping charges. All shipping charges are non-refundable and are the responsibility of the customer (both on returning back to us and shipping it back to the customer) unless we made a mistake in processing your order. If a mistake is made by us, we will either offer a 100% refund or send a replacement.
We will not accept returns for any product or products that appear to be used, soiled, or in any other condition different from the originally shipped condition. The original packaging must be kept in tact in the event customer requests a return.
It is the customer’s responsibility when placing an order to make sure that the casket chosen meets all requirements for one’s own religion and size. Once order is placed and shipped out, it is the customer’s responsibility to comply with our return policy in the event you request to cancel your order.